KnowledgeSquare (“KSQ”) have been licensed to partner with National Identity Management Commission (NIMC) to enroll eligible Nigerians in the diaspora in the National Identity Database. NIMC is the body that has the mandate from the Federal Government of Nigeria to establish own, operate, maintain and manage the National Identity Database in Nigeria. KSQ is working with NIMC to provide administrative services for processing of NIN enrolment applications (“Services”).
The following Terms & Conditions constitute the legal basis for the rendering of Services by KSQ/IQID.
The Terms & Conditions govern the Applicant’s use of the Services and are acknowledged as having been read, understood and agreed without any limitation or qualification by the Applicant through submission of his / her complete applications including full payments to the Enrolment Center. This will also form a part of the Applicant contract with IQID.
The website iq-online.net contains the required information in connection with the Services regarding Enrolment. The said website will be updated as per the instructions of the NIMC and will change from time to time.
Except where covered under Refund Policy below, all fees are non – refundable and will be retained by KSQ on payment by the Applicant even if the Applicant does not make or proceed with the application and whether or not the NIN is issued.
No employee of KSQ has any authority whatsoever to change, amend, amplify or withdraw any or all of these Terms and Conditions without prior written approval from KSQ and IQID.
These Terms and Conditions also contain a disclaimer which KSQ liability to the Refund Policy stated below.
Use of Website
By accessing this Website, you represent and warrant that you are not legally restricted from accepting the Terms and Conditions and thus executing this electronic version / electronic record forming a binding contract towards KSQ for the request and receipt of the Services.
For the purpose of the Terms and Conditions, ‘You’ shall mean the Applicant (defined herein below) who being a natural or legal person has agreed to use the Website and/or receive the Services from KSQ. By registering on the Website, you shall be presumed to have accepted this electronic version / electronic record of the Terms and Conditions and has allocated, if applicable, himself/herself a unique identification user name (“Username” and “Password”).
You shall only use this Website to request appointment and processing of NIN enrolment applications contemplated herein and shall not use this site for any other purposes, including without limitation, to make any speculative, malicious, false or fraudulent comments/applications/demands etc. You shall not make any requests in the name of fictitious person. You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this Website. You agree that you shall not take any action that imposes a burden or load on our infrastructure that KSQ deems in its sole discretion to be unreasonable or disproportionate to the benefits KSQ obtains from your use of the Website. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage acts or omissions that would amount to a criminal offense or attempt to commit a criminal offense, or give rise to civil liability, or otherwise violate any law. In addition, you are prohibited from posting or transmitting any information which (a) infringes the rights of others or violates their privacy or publicity rights, (b) is protected by patent, copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (c) contains a virus, bug, worm or other harmful item or program that may, fully or partially, damage, detrimentally interfere with, surreptitiously intercept and/or expropriate or compromise any system, data or important information, or (d) create any liability for KSQ or cause us to lose (fully or partially) the services of our ISPs or other suppliers. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this Website.
This Website may contain links to other websites (“Linked Sites”) including links to the websites of the NIMC, which are not operated by KSQ. Consequently, KSQ has no control over such Linked Site(s) and accepts no responsibility for them or for any loss or damage that may arise from your use or access of them. Your use or access of such Linked Site(s) will be governed by the terms and conditions of use and service contained within each such Linked Site(s).
The access to this Website is granted on a temporary basis, and KSQ, at its sole discretion, reserve the right to withdraw or amend the Services without notice. IQID will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, KSQ may restrict access to some parts or this entire Website.
Scope of Services
NIN Enrolment Centers will accept applications from all citizens and legal residents of Nigeria residing inside or outside Nigeria
For this purpose, KSQ is responsible for receipt of enrolment applications including full fees, capture of biometrics (ten finger prints and facial image) and issue the Transaction ID Slip as an evidence of the transaction to the Applicants.
It shall be solely the Applicant’s responsibility / obligation to provide KSQ with required documentation as per the checklist of the original and valid documents applicable for NIN enrolment. Checklists are not exhaustive.
Fees, rules and documents are subject to change without any prior notice. Please further note that acceptance of the application by KSQ does not guarantee that such Applicants’ information and supporting documents as provided are deemed sufficient.
Whilst KSQ uses reasonable care to check Applicant’s application form for obvious errors on the face of the form, KSQ does not guarantee to detect errors within Applicant’s form and KSQ does not undertake to verify any information that the Applicant provides, which the Applicant is solely responsible to ensure for accuracy.
It is also the responsibility / liability of the Applicant to carefully check all the information on the NIN Slip such as but not limited to the name, spellings, signature, etc.
The Applicant undertakes to be diligent, considerate and respectful when creating their user contributions. While communicating with third parties (e.g., in chats and discussion boards) through the access granted by the provider, the user is obligated to respect and show consideration for cultural, religious and personal issues of third parties and of applicable laws or regulatory and/or judicial directives.
The Applicant is responsible for their published user contributions, their content and for other content of their communication. The user is to refrain from user contributions or statements breaching applicable law (in particular, provisions of the criminal law, data protection law, copyright law, trademark law or the personality right of third parties or regulatory and/or judicial directives), from abusive or offensive statements and from advertising statements.
The Applicant guarantees (i) to be the owner of all the required rights to the content in their published user contributions; and (ii) that the use of their user contributions breaches no third-party rights.
Applicant activities aimed at making this website or the content and services offered by it dysfunctional or at least impeding its use are forbidden and result in criminal or civil proceedings. In particular, measures impacting the physical or logical structure of provided services or parts thereof are prohibited.
If the Applicant violates the above obligations, they may be liable for damages. In this case, the provider is entitled to revoke the user’s usage permission for the provider’s online services. KSQ is exempted from any potential claims made by third parties against KSQ because of a breach of third-party rights caused or allegedly caused by the user’s published user contributions, their content or other content of their communication. The applicant is also obligated to compensate KSQ all the damage suffered due to the applicant’s published user contributions, their content or other content of their communication, in particular a claim by third parties. This also includes the costs associated with adequate legal defense for KSQ
In general, the Services regarding Enrolment offered by website are available all the time. However KSQ assumes no guarantee or liability for this permanent uptime since technical requirements or difficulties outside of the sphere of influence may result in access or transmission delays or downtimes. Interruptions in the quality of online access and of the data communication online due to higher force or events for which the provider is not responsible and which make their services considerably more difficult or impossible do not constitute a basis for claims for damages due to non-availability.
We would like to point out that it is not possible to develop software in a way that makes them infallible. KSQ also assumes no guarantee that the service and the software used for the providing, the services regarding Enrolment meet special customer requirements
Please note that the payment for the services must be cleared in full by the Applicant and may be made through Credit / Debit card only. For Credit / Debit cards, convenience fee is applicable and is non-refundable.
Note: Personal Checks, Cash and Bank Transfers are not accepted.
Changes to Procedures and fees
Please note that the fees / charges provided will be valid and applicable on the day that they are quoted and provided by KSQ.
KSQ does not accept responsibility for any changes in procedures, rules, documents or fees and reserves the right to pass on any increased fees to the Applicant. If the Applicant decides to make the application on a later date, and / or if the application is in transit, the fees / charges may change.
Granting / rejection of Services
The decision making of an enrolment application rests solely with NIMC. NIMC reserves the right to grant / deny – NIN without assigning reasons and the decision of NIN is final and binding upon the applicant. KSQ will not be able to help, guide or expedite in the process or reverse a decision.
Time Limit for Processing
The processing time mentioned for application/s are average processing time estimates only. The processing of an application including the processing time is subject to the procedures and experience of the NIMC over which KSQ HAS NO CONTROL. It is subject to change on a case to case basis.
Also, please note that all applications received and enrolled at the National Identification Number Enrolment Centers will be sent to the NIMC on the day of receipt of the application. NIN Slips are generated by NIMC after completion of processing of application. If the applicants has paid for courier, their NIN Slip will directly be sent to the address provided by them.
KSQ normally communicates with the Applicant through the modes of ‘Track and Trace’ and / or email and / or by SMS (if opted for).
The communication will be sent to the email ID provided. The email and mobile provided on the application form must belong to the applicant and must be contactable in case of any further communication. KSQ bears no responsibility / liability if the Applicant does not respond to the ‘Track and Trace’ / email / and / or any other communication of KSQ. The responsibility of KSQ ends the moment it has made such communication to the applicant.
All fees are non – refundable and will be retained by KSQ on payment by the Applicant even if the Applicant does not make or proceed with the application and whether or not the NIN is issued.
Granting of NIN is a sovereign right of the NIMC and KSQ is a merely responsible for biometric data capture and enrolment of applicants. KSQ has NO DECISION making rights, update on NIN status or control in grant / denial / delay of getting NIN. Hence, NO Refunds will be granted by KSQ including the following circumstances:
- Rejection of NIN application by the NIMC.
- Request for reapplication of NIN by the NIMC
- Delay in processing NIN application by the NIMC.
- Loss to Employer / Self due to delay in receipt of NIN.
- Loss due to Deportation and repatriation for any reason in case NIN issuance gets delayed / rejected by the NIMC.
- Change in NIN issuance fee by the NIMC.
- Liberalization of Visa policies like No eVisa Required.
- Loss to Self / Family / Companion, in case NIN issuance gets delayed / rejected by the NIMC.
- Opportunity loss for time spent on NIN application
Revocation / Cancellation Policy
Subject to the following paragraph, the Applicant may revoke / cancel the enrolment application at any time before the application is submitted by KSQ to NIMC. However, once an application is accepted and processed by KSQ at Enrolment center, only the shipping fee for return of NIN Slip (if opted) will be refunded to the Applicant. KSQ will retain its service fees and Value Added Services (if applicable).
The Applicant’s right above is the only revocation / cancellation right the Applicant shall have. Once the Applicant has submitted the application to KSQ/IQID, the Applicant will be taken to have agreed that KSQ may immediately commence processing the application and transfer of applicant’s biometric data to NIMC and providing any services and as a result, the Applicant shall not have any right to revoke / cancel.
Promotional material may follow the relevant documents such as but not limited to NIN Slip or other documents at the time they are returned to the Applicant. If the Applicant does not wish to receive this Material, the Applicant must intimate KSQ in advance at the time of submitting the documents. Please note that neither IQID nor NIMC endorse such promotional material.
Exclusion of Liability
KSQ bears no responsibility / liability for costs incurred by the Applicant in anticipation of an application to be finalized by the concerned Mission. These costs may include but are not limited to air tickets or any other transport cost, accommodation, and / or any other costs.
KSQ is not responsible / liable for loss or damage which occurs due to any event or incident which happens outside KSQ’s control (Force Majeure events) and which is not attributable to any act or omission by KSQ.
KSQ will not be held responsible / liable for any loss or damage, delays caused by the NIMC, processing an application incorrectly wrong photographs, incorrect details mentioned on NIN slip inter alia due to incomplete application forms, incorrect or false information on application form and inaccurate and incomplete information and supporting documents provided by the Applicant.
KSQ is not responsible or liable for any direct, indirect, punitive incidental, special, consequential losses & damages arising whatsoever out of the delay, misplacement, damage, non-delivery or loss of documents or money.
KSQ is not liable / responsible for the wrong address / contact details mentioned by the Applicant in his / her application / documents and / or label including prepaid courier.
KSQ is not liable / responsible to the Applicants if they do not follow the Communication Policy mentioned hereinabove.
In case of a lost / misplaced / stolen NIN Slip within Enrolment center premises, the liability of KSQ is limited to the actual cost of reissuance of NIN Slip. Further no other costs shall be paid / refunded.
KSQ uses the services of shipment service companies of respective countries for the purpose of transmission of documents. Their respective terms & conditions shall apply in addition to these Terms & Conditions. KSQ will not be responsible / liable for any loss or damage whether direct, indirect, incidental or consequential, caused due to transmission delays or loss or damages of NIN Slip, delivering to the wrong address in the course of transmission of NIN Slip by KSQ to the Applicant.
Should the Applicant decide to avail the return courier facility from KSQ, the NIN Slip will be returned only to the registered present address or permanent address as specified in the shipment order.
In case of a change of address for the return courier, KSQ will be unable to assist with this change request and does not take any liability / responsibility for such claims that may arise.
Scope of Terms & Conditions
These Terms & Conditions have to be read in conjunction with the Declaration & Undertaking and Disclaimer.
Applicants agree to allow KSQ at its sole discretion to use any of their, comments, reviews related to KSQ Services made available in the public domain and / or through private communication such as emails, letters etc. and distribute such contents in any of their documents, any promotional materials, websites and any type of media.
KSQ reserves its absolute rights to alter these Terms and Conditions and / or any other documents any time without advance notice and without offering any reason
As to the interpretation of the foregoing, the decision of KSQ shall be final and binding upon the Applicant.
Law and Jurisdiction
These Terms and Conditions shall be construed in accordance with the laws of the government of the country of residence of applicant